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Steve's Flowers and Gifts

(317) 787-3431 (800) 742-9359

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(800) 742-9359

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Steve's Flowers and Gifts

3150 E Thompson Rd

Indianapolis, IN 46227

(317) 787-3431 (800) 742-9359

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Our Goal Is 100% Customer Satisfaction

Refund Policy

Here is how our refund policy works. Steve's Flowers & Gifts of Indianapolis, Indiana stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact one of our floral design centers. We will refund your purchase "OR" replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you.

Return Policy

Here is how our return policy works. If for any reason you are not completely satisfied with the flower arrangement we design and deliver for you, we will replace that arrangement, with one of equal or greater value, free of charge. Your satisfaction is our primary focus.

Delivery Policy

A local delivery fee of $12.95-$14.95 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.) U.S. orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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